Frequently Asked Questions
Q: How do you select your products?
A: Our goal is to bring you the best home care products to make your feet look and feet great. We looked carefully at hundreds of possible outcomes to include in our Pedicurian selection before choosing the specific offerings you’ll find here. Every product has to pass a seven-point test: Products on Pedicurian.com are selected using the following criteria:
- The product improves symptoms of common foot problems.
- The product improves foot health.
- The product improves shoe comfort.
- The product is superior to other products.
- The product has unique properties and ingredients that can be quantified.
- The product has been tested and is recommended by podiatrists in a clinical setting.
- The consumer must easily use the product.
Got an idea for a product you’d like us to sell on Pedicurian? Let us know!
Q: What if I have a question about a product or am unsure what to buy?
A: Please email firstname.lastname@example.org, and we’ll try to answer your question. If you’d like a callback, please include a phone number.
Q: Do you offer gift packaging and gift cards?
A: We offer boxes, ribbons, and gift enclosures. Please indicate via email that this is a gift. Email email@example.com and include Gift Packaging in the subject line. Gift cards are available too.
Q. What is your gift policy?
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a few days.
REVIEWS AND INFLUENCERS
Do you know if reviews are genuine?
We do not pay for reviews or influencers to endorse our products. All published reviews are from verified buyers.
SHIPPING and RETURNS
Q: Where are your products shipped from?
A: Most of our products come from our warehouse in upstate New York. Some items may be shipped to you directly from the manufacturer.
All orders are promptly fulfilled, but delivery times depend on where you live. Delivery times vary depending on location.
Aerosols and alcohol-based products are considered Hazardous Material (HAZMAT) and are required by the U.S. Department of Transportation to be shipped by ground only. This may add delivery time to your order. Hang in there. Your order is on the way. These items cannot be shipped to Alaska, Hawaii, or Puerto Rico.
Q: What is your return policy?
A: All returns must be initiated within 30 days of your purchase. If 30 days have passed since your purchase, we can’t offer you a refund or exchange.
You will be responsible for paying for your shipping costs for returning your item. If you request a return label, we can provide one for you.
We believe in our products; many items are fully refundable, with less shipping costs. The warranty is noted in the product description.
To be eligible for a refund, your item must be unused and in the same condition you received it. It must also be in the original packaging.
The following items are not eligible for a return, refund, or exchange:
- Orthotics that show signs of wear.
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Q: How do I return an item?
- Email customer service at firstname.lastname@example.org.
- Include Return/Refund in the subject line
- Include the order number, contact information, and reason for return or exchange in your email.
- Please let us know if you want us to authorize a prepaid return label.
Please note that we can’t refund delivery/ shipping charges. If we send a return label, the cost of return shipping will be deducted from your refund.
If shipping an item over $75, you should consider using a trackable shipping service.
Please do not send your purchase back to the manufacturer.
You can package your item securely in the original package (if possible) with the original packing slip or other proof of purchase. Ship to:
2 Executive Blvd., Ste 404
Suffern, New York 10901
How long does it take to process a return?
Credit card refunds usually take 5-10 business days to appear on your statement.
Late or missing refunds (if applicable)
If you haven’t received a refund, recheck your bank account.
Then you can contact your credit card company; it may take some time before your refund is officially posted.
Next, you'll need to contact your bank. There is often some processing time before a refund is posted.
If you’ve done all this and still have not received your refund, please get in touch with us at email@example.com.
Q: How Do I Exchange an Item?
A: We only replace items if they are defective or damaged. If you need to exchange it for the same thing, email us at firstname.lastname@example.org and send your item to Pedicurian LLC, 2 Executive Blvd., Suite 404, Suffern, NY 10901, United States.
Orthotics that do not show signs of wear may be exchanged for another size or orthotic product.
Damaged or defective products will be reimbursed for shipping costs.
Q: What should I do if I receive the wrong product?
A: If you received a product different from the one you ordered, contact Customer Service at email@example.com, and we will ensure firstname.lastname@example.org and get the Pedicurian product you ordered.
Q: How Do I Contact Customer Service?
A: If you have a product question, delivery issue, or product defect, email email@example.com with Customer Service in the subject line. Please indicate the product and order number in the email and your concern.